Return Policy
Return Policy
At Hobby Depot, we want you to be completely satisfied with your sports and hobby equipment purchases. We understand that sometimes products may not meet your expectations, which is why we've created a straightforward return process.
Return Window
- Time Frame: 30 days from delivery date
- Condition: Items must be unused and in original packaging
- Documentation: Original receipt or proof of purchase required
Return Conditions
Items must be:
- In original packaging
- Unused and unworn
- Include all original tags and labels
- Include all accessories and documentation
- Free from damage or signs of use
Non-Returnable Items:
- Used or worn items
- Items without original packaging
- Personal safety equipment
- Customized or personalized items
- Clearance or final sale items
Return Process
- Initiate Return: Contact our customer service team within 30 days of delivery
- Return Authorization: Receive return authorization and shipping instructions
- Package Item: Securely pack item in original packaging
- Ship Return: Send item back using provided shipping instructions
- Refund Processing: Refund issued after inspection (2-5 business days)
Shipping Costs
- Return Shipping Cost: Customer is responsible for return shipping costs
- Damaged/Defective Items: Free return shipping for damaged or defective items
- Original Shipping: Original shipping charges are non-refundable
Refund Information
- Refund Method: Original payment method
- Processing Time: 2-5 business days after inspection
- Bank Processing: Additional 3-5 business days for bank processing
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- Receive return shipping label or replacement instructions
- Return shipping costs covered for damaged/defective items
Need Help?
For questions about returns or to initiate a return, please contact our customer service team. We're here to help make your return process as smooth as possible.